Shipping policy

Shipping & Delivery Policy


At Mehervaan, we want your order to reach you safely and as quickly as possible.


UK Delivery


We currently deliver throughout the United Kingdom.


We aim to deliver orders within 3–4 working days.


Working days are Monday to Friday, excluding UK bank holidays. Orders placed over a weekend or on a bank holiday will begin processing on the next working day.


Delivery times are estimates. Occasionally, circumstances outside our control, such as courier delays or particularly busy periods, may mean your order takes a little longer to arrive.


Delivery Charges


Your delivery charge will be clearly displayed at checkout before you complete your order.


Any free-delivery offers or thresholds available at the time of purchase will also be shown on our website or at checkout.


Orders May Arrive Separately


Some Mehervaan products are dispatched directly by us, while selected products may be dispatched by our fulfilment partners.


If your order contains items dispatched from different locations, your order may arrive in more than one parcel and the parcels may arrive at different times.


You will not be charged additional delivery fees simply because we need to send your order in separate parcels.


Tracking Your Order


Once your order has been dispatched, we'll send you a dispatch confirmation by email. Tracking information will be provided where available.


Please allow some time for tracking information to update after your parcel has been handed to the delivery carrier.


Incorrect Delivery Address


Please check your delivery address carefully before completing your order.


If you notice an error after placing your order, contact us as soon as possible at help@mehervaan.com.


We'll do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or dispatched.


Delayed or Missing Orders


If your order has not arrived within the expected delivery timeframe, please contact us at help@mehervaan.com with your order number.


We'll investigate the delivery with the relevant courier or fulfilment partner and help resolve the issue.


Damaged Deliveries


If your order arrives damaged, please contact us as soon as possible at help@mehervaan.com.


Please include your order number and clear photographs of the item and packaging where possible. This will help us investigate the issue and arrange an appropriate solution.


Fragrance Deliveries


Fragrances may be subject to additional carrier restrictions due to their contents. This may affect the delivery services available for certain orders.


Available delivery options will be displayed at checkout.


Contact Us


If you have any questions about shipping or an existing order, please contact us at:


help@mehervaan.com


Please include your order number when contacting us about an existing order so we can assist you more quickly.


Mehervaan